Insurance

AI-powered insurance chatbots for stress-free services

The insurance industry is driven by escalating needs to fast-track digital transformation as customers expect personalized and easy to navigate services. IBM watsonx generative AI assistants enable frictionless self-service, supporting customers to effortlessly select the right policy, file claims or pay bills.

• No-code conversation builder and pre-built templates for insurance

• Timely customer assistance with accurate, contextual, and up-to-date answers 24/7

• Seamless integrations to backend systems to streamline administrative tasks with automation

How It Helps You

Integrate with existing backend technology

Unify existing customer support systems and harvest relevant data to enhance self-service capabilities and improve relevancy of answers—and help policyholders 24/7, with no humans required.

Watson Natural Language Understanding

AI-powered IBM Watson® Natural Language Understanding (NLU) uses deep learning to extract meaning and metadata from unstructured text data so the chatbots set the right tone during chats.

Minimize the need for developers empower line of business employees to build and maintain advanced conversational flows without any programming knowledge. Insurance-specific templates help you get up and running quickly.

Leverage low-code and no-code capabilities

Result

IBM watsonx Assistant handles 80% of Allianz's most common customer requests in real-time, showcasing effective automated support. Meanwhile, 60% of insurers foresee nontraditional products matching traditional ones in revenue generation, and 60% of business leaders accelerated digital transformation efforts during the pandemic.

80%

60%

Evolving opportunities

Automated support

60%

Digital experiences

With watsonx Assistant, no developers are required. This intuitive platform helps get you up and running in minutes with an easy-to-use drag and drop interface and minimal operational costs.

Easily Customize your chatbot to align with your brand’s visual identity and personality, and then intuitively embed it into your bank’s website or mobile applications with a simple cut and paste. Built with IBM security, scalability, and flexibility built in, watsonx Assistant for Insurance understands any written language and is designed for ana secure global deployment. Turn it on today and empower your team to realize the benefits of happier insurance customers, increased sales and retention opportunities, and a more efficient, effective global workforcewithout having to hire a specialist.

Get in touch

Ready to transform your Insurance organization with conversational AI?