Banking IT services and solutions
Banking institutions are under increased pressure for digital transformation as customers expect easy, automated banking and responsive customer service. IBM watsonx Assistant elevates the banking experience with generative AI assistants that enable frictionless self-service.
No-code conversation builder and pre-built templates for banking.
Accurate, contextual, and up-to-date conversational answers around the clock, with out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering.
Robust data security suite to ensure the safety and integrity of the banking data.
The future of banking is here
Result
USD 13 million
Customer containment savings
Continual training of watsonx drives increasing containment rates each year, providing growing cost savings to the organization.
USD 2.4 million
Conversation routing savings
watsonx Assistant routes calls to the appropriate human being, when escalation is required, more effectively, reducing transfers and time-to-resolution
Efficiency from sales agent
The chatbot built with watsonx Assistant provides tailored knowledge and customer context to help agents more quickly address complex questions.
USD 6.7 million
When it comes to digital banking services, consumer expectations are at an all-time high and patience is at an all-time low. Customers expect their financial institution to know them personally, intuitively understand their needs, and accurately provide updates for everything from credit card applications to checking account balances and they don’t want to wait 11 minutes in a queue to get answers. With watsonx Assistant, your customers are empowered to rapidly discover their own answers to a wide range of inquiries.
When a situation does require human intervention, watsonx Assistant uses intelligent human agent handoff capabilities to ensure customers are accurately routed to the right person. With watsonx Assistant, the customers arrive at that human interaction with the relevant customer data necessary to facilitate rapid resolution. That means customers get what they need faster and more effectively, without the frustration of bouncing around phone trees and having to continually repeat the details of their inquiry.
How It Helps You
Deliver human-like interactions
Regardless of where a customer inquiry comes in, and regardless of the language they speak, watsonx Assistant uses natural language processing to elevate customer engagements to a uniquely human level and respond quickly and effectively in real-time.
Minimize the need for developers
Optimize for efficiency and efficacy
Using watsonx Assistant, subject matter experts can build and maintain advanced conversational flows without any programming knowledge just drag and drop. Banking specific templates and documentation on getting started, integrations, and dialog flow get them up and running quickly.
AI chatbots enable you to extract valuable insights and use those learnings to continually optimize performance. Leverage your existing customer support systems to harvest relevant data, enhance self-service capabilities and improve relevancy of answers.
Business Transformation
Transform your banking customer support by implementing AI chatbots for 24/7 instant assistance, integrating all communication channels for a seamless experience, and offering self-service tools through mobile apps and online portals. These strategies will enhance customer satisfaction and efficiency.
Take the next step
Ready to transform your banking customer support experience?
Digitize & Digitalize
Follow us on our social media and transform documents, content, workflow, automation and build insights.
Contact us
SUBSCRIBE TO OUR NEWSLETTERS
info@resemblesystems.com
+966500087930
© 2024. Resemble Systems, All rights reserved.
Address
Resemble Systems for Information Technology
302 B, Akaria 1, Musa Bin Nusair St, Olaya, Riyadh, Saudi Arabia