Healthcare organizations are fiercely competing to raise the bar and provide reliable and personalized medical assistance. Generative AI chatbots for healthcare elevate the patient experience with real-time, frictionless self-service support, while healthcare professionals can focus their energy where it’s needed most, on complex care tasks.

• No-code conversation builder and pre-built templates for healthcare

• Consistent patient assistance with accurate, contextual, and up-to-date answers 24/7

• Seamless integrations to backend systems to automate tasks like appointment scheduling, payments, access to patient records and more

AI-powered healthcare chatbots for patient-friendly support

Result

20%

Mobile engagement

An AI-powered solution can reduce average handle time by 20%, resulting in cost benefits of hundreds of thousands of dollars.

82%

Omnichannel expectations

60% of healthcare consumers requested out-of-pocket costs from providers ahead of care, but barely half were able to get the information.

Shifting expectations

82% of healthcare consumers who sought pricing information said costs influenced their healthcare decision-making process.

60%

Benefits of Healthcare Chatbots

1. Promote Efficient Use of Clinical Resources
   In an environment of workforce shortages, rising demand for services, backlogs, and financial pressures, healthcare chatbots powered by automation algorithms and advanced natural language processing (NLP) technology, such as those built with Watsonx Assistant, help improve patient outcomes while saving valuable time for clinicians.

2. Enhance the Patient Experience
   Healthcare chatbots simplify tasks like booking appointments and checking test results, eliminating the need for patients to navigate confusing interfaces or remember multiple passwords. They provide a more intuitive interaction with healthcare systems by consolidating medical information from various platforms, reducing unnecessary frustration and improving the overall patient journey.

How It Helps You

Generative AI with custom-built watsonx Large Language Models

Beyond answering FAQs, medical chatbots can tackle unexpected queries by navigating through the wealth of health information, patient data and medical history a healthcare provider owns. By retrieving relevant information these AI chatbots can quickly generate accurate answers to a wide range of queries and improve user experience.

Intelligent hand-off to medical professionals

Digital and voice self-service, 24/7

Through the pandemic we learned that medical resources are finite. By automating repetitive tasks, healthcare providers enhance customer experiences, enabling medical experts to focus on intricate health issues and patient education. Watsonx Assistant integrates with contact center platforms, and ensures patients are directed to the appropriate medical professional with all necessary patient information, reducing frustration and long wait times.

Watsonx Assistant provides built-in integrations with key digital channels used by healthcare organizations — websites and online portals, SMS and email, or less formal social media messaging platforms like WhatsApp and Facebook Messenger. Healthcare chatbots can also be deployed over the phone, and deliver smooth voice experiences by leveraging watsonx Large Speech Models and neural expressive voices to improve patient engagement.

Take the next step

Ready to transform your Helathcare organization with conversational AI?