Government

AI-powered government chatbots for citizen support

Forge stronger relationships with citizens by embracing a proactive and responsive communication approach. IBM watsonx Assistant elevates the citizen experience with generative AI assistants that enable frictionless self-service.

• Address citizen inquiries promptly with accurate, contextual, and up-to-date answers 24/7

• Build effective chatbot conversations without writing code

• Connect to your systems, apps and databases to streamline administrative tasks with automation

How It Helps You

Integrations with existing backend technology

Leverage seamless integrations with multiple channels and backend systems, and deploy on multiple channels. Pre-defined government-specific templates help your team launch quickly.

IBM watsonx Natural Language Understanding

IBM watsonx® Natural Language Understanding uses deep learning to extract meaning and metadata from unstructured text data. Helps ensure chatbots set the right tone—on apps, government websites, by phone, and more.

Minimize the need for developers. Rapid training empowers government employees to build and maintain advanced conversational flows without any programming knowledge.

Leverage low-code and no-code capabilities

Result

In just one week, Austin, Texas, successfully deployed the Watsonx Assistant to provide 24/7 pandemic-related information. The London Borough of Redbridge achieved a 95% user satisfaction rate during the Christmas period with their chatbot. Meanwhile, in New Jersey, Watsonx Assistant chatbots handle 6,200 calls per month, saving over 800 hours of time.

1 week

95%

Managing call volume

Rapid deployment

>800

Shifting expectations

watsonx Assistant puts the control in your citizens’ hands, allowing them to answer their own basic inquiries and learn how to perform a wide range of functions related to your product or service. It can do this at scale, allowing you to focus your human resources on higher business priorities.

When a citizen does require human intervention, watsonx Assistant uses intelligent human agent handoff capabilities to ensure residents are accurately routed to the right person. With watsonx Assistant, the residents arrive at that human interaction with the relevant data necessary to facilitate rapid resolution. That means people get what they need faster and more effectively, without the frustration of long hold times and incorrect call routing.

Get in touch

Ready to transform your government customer support experience?