A.I. chatbots use artificial intelligence & natural language processing technology to understand sentence's structure, then process that information & progressively get better at answering the question at hand. Learn more about AI Chatbots here.
Instead of relying on a pre-determined outcome designed by a human, AI chatbots first understand what your question is:
Then once they understand your intent, they deliver an answer that they think is the right answer based on existing data. Over time, and by observing correct & incorrect answers, the machine gets better at understanding what the ‘right’ answer is (think Apple’s Siri, Google Assistant, Amazon’s Alexa). This is why AI chatbots, although powerful, aren’t right for everyone because they require a training period, and generally require more effort to get started. However, once they understand your business well, they can be incredibly powerful.