Why improve customer service processes?
Workflow automation provides the following benefits in Customer Engagement Management.
Outstanding customer service requires customer contact centers to be highly responsive to customer issues, thorough and quick to achieve resolution. By automating call center processes, organizations can ensure that tickets are resolved in a timely, attentive and respectful way.
Use the Nintex Workflow Platform to:
Contact centers are made up of labor intensive, repetitive, high volume processes. Lost seconds on every call translates to higher costs, frustrated inbound callers, inconsistent customer service and lost sales. Use the Nintex Workflow Platform to:
Survey results from customers, partners, or employees provide organizations with invaluable information, yet paper-based surveys can easily be lost or inadvertently thrown away. Automating a survey or feedback process ensures that insights and feedback are digitally captured and sent to the right people in the organization. Use the Nintex Workflow Platform to:
Cutting through the communications clutter that constituents and agencies are exposed to regularly is no easy task and can require a customized communications strategy. Improve constituent engagement by targeting communications and addressing audiences in a timely manner. Use the Nintex Workflow Platform to:
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